To our customers,
The global spread of COVID-19 is affecting everyone of us. We are adapting and responding in our own way, and Grayson wants to ensure our community that we are taking steps to protect the safety of our customers and our team.
In an effort to protect our community, we have decided to work remotely to answer any product questions, place orders, or check on the status of your current order. We are committed to providing exceptional service to our customers. Our online stores are open with regular business hours at www.graysondh.com. Customers can shop our full collection online.
During the month of March we will continue to promote our limited time offers with competitive pricing. If you would like to take advantage of these promotions we are offering the option to delay delivery. In order to delay the delivery please send us an email and reference your order number to email@example.com.
Complimentary E-Design Service:
Get access to exclusive deals with e-design service. Our designer is ready to offer virtual design services and answer any questions you may have - from fabric sample requests, catalog shipments, CAD designs and inspiration boards. Our designer are ready to accommodate your requests virtually and meet you wherever you are.
Changes to White Glove Delivery:
Some of our shipping partners will not be performing white glove home delivery services. We will continue to deliver to residences, but our team cannot enter their homes for the safety of both our customers and our shipping partners. Customers who are unable to receive white glove deliveries will receive a $199 refund.
Our customer service team is available to work with you on the best delivery option, and answer any questions you may have regarding the precautions we’re taking to protect your health and safety.
Grayson Living Team